Cancellation & Refund Policy

Last updated: November 8, 2025

This policy applies to purchases of services from AlphaCyberOps and is intended to align with Indian consumer protection principles (including the Consumer Protection Act, 2019 and applicable E-commerce Rules).

1) Scope

This policy covers cancellations and refunds for Service engagements: project sprints (one-time), and monthly retainers.

2) Project Sprints (One-time engagements)

Deposit: Non-refundable once work begins and resources are allocated.
Cancellation: If you cancel mid-sprint, we will invoice for the work completed up to the cancellation date and any non-cancellable, committed third-party costs (e.g., ad spend, licenses, subcontractors).

3) Monthly Retainers

Notice: Cancel with 14 days’ written notice before the next billing cycle.
Proration: We do not prorate partial months unless required by applicable law.

4) Third-Party & Pass-Through Costs

Media budgets, third-party tools, themes/plugins, and similar pass-through costs are non-refundable and billed at cost.

5) Quality Concerns

If you believe work is defective or not per the SOW, notify us within seven (7) days with details. We will investigate and, if verified, provide a reasonable remedy (e.g., rework, credit, or partial refund depending on circumstances).

6) Refund Method & Timeline

Approved refunds are processed to the original payment method.
Processing time is typically 7–10 business days after approval (bank/issuer timelines may vary).
We will provide a GST credit note where applicable.

7) How to Request a Cancellation/Refund

Email billing@alphacyberops.com with your invoice number, SOW reference, and reason for the request. We aim to respond within five (5) business days.

8) Contact & Grievance Redressal (India)

Billing & Refunds: billing@alphacyberops.com
Grievance Officer (India): Name/Title — grievance@alphacyberops.com

This page is for transparency and does not constitute legal advice. Please consult your counsel for specific obligations.